A CX and IT
partnership creating
best-in-class digital solutions
We make IT projects
successful by helping you:
-
Manage projects more effectively
- Utilize your budget efficiently with an optimal cost approach
- Advance your company's strategy
- Give your in-house IT team the support it needs to succeed
-
Execute projects quicker and cheaper
- Reach time-based goals that are out of reach with current resourcing
- Execute quickly on market opportunities and strategic priorities
- Prove yourself as an agile, cutting-edge team
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Avoid unnecessary complexity
- Work outside of complex legacy systems and operational complexity
- Have a partner for IT management challenges
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Access world-class CX & IT talents with a turnkey model
- Onboard IT talent more quickly and on budget
- Maximize IT talent impact with less bureaucracy
- Find IT talent that you don't have in-house
Our partnership combines
world-class CX advisory and IT talent
-
Audit, assessment, and implementation of customer and employee experience solutions, with a focus on creating the perfect balance between Human and Digital service via:
- Listening (workshop and internal focus groups/interviews) and diagnosis
- Analysis of the voice of the customer / employee
- Definition of KPIs and priorities based on deep understanding of the business
- Collaboration and Co-construction with the client
-
Research, technology consulting and software product development services, delivering your product on time and within budget via:
- Managed product: Full-cycle product development. From idea validation and wireframing to implementation and support
- Managed / extended team: A managed team of proactive domain experts will deliver your project on time and within budget
- Managed services: The whole range of services including R&D, Platforms Development or Migration and Data Integration
What our work looks like in the real world
-
CXB HUB
Case:
Water, Waste and Energy management Global company present in 45 countries
Project
Introduce NPS as a global performance measurement for all segments, BUs and Countries
Results:
- • 3 pilots under way with results in summer 2021
Solution elements:
- Facilitated 5 workshops with 150 CX managers
- Designed the roll-out methodology
-
SPD-Group
Case:
eCommerce platform
Project
Software development, Post-development support, maintenance, brand-new features development/improvements
Results:
- • became the largest promotional e-commerce platform in the world with over 3000 media companies, including Disney, Staples, iTunes, BestBuy, Target, eBay, as customers.
- • was acquired by Blackhawk Network (NASDAQ: HAWK), a $4B company
Solution elements:
- Java, SpringBoot, Hibernate, MySQL, Angular, TS
-
SPD-Group
Case:
Global financial data company
Project
Software development, Post-development support, maintenance, brand-new features development/improvements
Results:
- • Best Financial & Market Data Solution for 8 consecutive years and Deal of the Year winner
- • 263+ applications/microservices developed to serve business needs
- • 95% CAGR over 10 years
- • Now part of MorningStar ($6B global fintech firm)
Solution elements:
- Java 11, Spring, Hibernate, Kotlin, TS, React, Angular, Python, Pandas, NumPy, Scikit Learn, TensorFlow, Keras, Word2Vec
-
SPD-Group
Case:
An all-in-one payment platform
Project
Software development, Post-development support, maintenance, brand-new features development/improvements
Results:
- • A new end-to-end omnicommerce payment solution which has grown rapidly and created a new revenue stream for Poynt.
- • Was acquired by GoDaddy Inc. (NYSE: GDDY), Internet domain registrar and web hosting company with a market cap over $13B
Solution elements:
- Java, NodeJS, C, TypeScript, AWS cloud
Our combined offering is designed to help clients from advisory to execution
We offer a variety of collaboration models to suit your needs
Free Pilot*
- Free
- 1 – 2 weeks
Idea validation
Validate the technology, determine the viability of a specific business usе cases
POC development
Receive faster market feedback and test your ideas thanks to proven prototyping techniques
Team size: 2-3 people
Custom software
development
- £75k – 500k +
- 12 weeks – 1 year
Focused support for long-term, technical IT projects
Managed product
Full-cycle product development: from idea validation and wireframing to implementation and support
Team size: 5-7+ people
Custom software development and technology consulting
- £500k +
- 1 – 5 years +
Managed/extended team, managed services
A managed team of proactive domain experts with a whole range of services including RnD, Platforms Development or Migration and Data Integration
Team size: 10-100+ people
Join other senior European and US executives who have gained tremendous value from working with us
Steve Carver, Founder & CEO, Home Hub”Their professional communication style makes them stand out.
The team at SPD-Group exceeds expectations. They're a skilled group of detail-oriented workers. Customers can expect a team that provides helpful suggestions to better their clients.”
Leroy Merlin“Working with CXB HUB was like a puzzle where everyone was completing the others. I felt that I was really coached”
Head of Technology, Leading provider of independent investment research.”Their developers and management staff are highly talented and very professional.
SPD Group successfully executed on several software projects for us. Working with SPD felt like we were working with an internal team. They are always accessible any time of the day and very flexible in providing support to our users who are globally distributed. The technical acumen of SPD developers has been top notch. SPD management have always been very responsive in hiring additional developers for us on short notice which helped us deliver quickly on several projects.”
Alex Samano, Co-Founder & CEO, Life Dreams Inc.”They’re transparent with prices and deliver within budget.
SPD-Group has done a great job of maintaining the lifeblood of their codes. Their dedicated team acts as an extension of the partner's company. Responsibility and a committed long-term partnership are two hallmarks of their work.”
Prashant Nedungadi, Founder & CEO at Nimblecommerce.com“I would not have been able to build this business without SPD.”
Current clients
The Leadership Team
-
ALEXIS GRABAR
Co-Founder and Executive President
Tech and Innovation CX Lead15 years
Entrepreneurship with 5 start ups
created/managed and 2 sold5 years + of customer and employee experience projects- • 10 years with Airbus Group in Sales & Marketing & Strategy
- • 30+ reference with international brands as a Strategic Management Consultant
- • GEM Alumni, HEC MBA Paris and Fletcher School of Law and Diplomacy
-
ALEX SADOVSKY
Co-Founder & Co-CEO of SPD-Group
16+ years
Experience in the IT industry- • Development of the worldwide known products from scratch
- • Delivery Management
- • Building a leading software development company
- • English, Russian
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CLAIRE BONNIOL
Managing Director & Co-Founder
HR and EX lead15+ years
Customer and employee experience managing successful projects- • 8 years of entrepreneurship with Academie du Service and then CXB HUB
- • 10 years with Accor Hotels Group in HR, Training and Innovation
- • 50 + reference with international brands
- • College of Europe, MBA Celsa La Sorbonne, UCO
- • French, English, German
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ARESH ALAMIR
Advisor-Expert in Marketing, CX-EX Innovation
19 years
with food retail leader Auchan Russia, including 12 in executive positions: CMO, CIO- • Paris Institute for Political Studies, postgraduate in International Commerce, Next MBA
- • Lives in Moscow
- • Speaks French, Russian, English, German
The Consultant and Expert Team
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DMITRY KURIATNYK
Head of R&D
10+ years
years of experience in IT- • Researching and defining opportunities to develop a robust pipeline of product development projects
- • Monitoring teams` researching and prototyping on new solutions related to innovative industries
- • R&D management
- • New solution design and development
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ANDREW COLE
Tech and Innovation consultant
5 years
Strategy consulting and entrepreneurship- • Management consultant with 1.5 years at Innosight, leading innovation strategy consultancy. engagements in a number of industries, including financial services, medical devices, and biotechnology
- • Degrees in international relations, economics, and political science from NYU and LSE
- • English, Spanish, French, Portuguese
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FLAVIO CIMBALO
Senior Consultant, Italy
CX and Customer voice lead15+ years
customer and marketing research in an industrial B2B international distribution company- • Goal oriented, data driven and customer centric
- • 2 years entrepreneurship
- • Solutions according to both customers need and market situation
- • 7 years + experience in managing people and complex projects
- • Competitive intelligence, digital, qualitative and quantitative approaches
- • Advisor for CXB HUB since July 2017
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ALEXANDER MATYTSINE
CX and Tech Project Manager
8 years
Project management and consulting- • 5 years with the Arnest Group
- • MBA Institute with course work at Harvard and MIT
- • Project Manager and CXB HUB consultant since December 2017
- • English, French, Russian
Next steps
- 1
Validate: Discuss our V1 hypothesis of your needs and answer your questions
- 2
Define: Articulate 1-2 week complimentary pilot project based on your CX-EX and BX IT needs
- 3
Deliver pilot project: CXB HUB, SPD Group and client Tech team to discuss collaboration model and execute the pilot project
- 4
Make sustainable: CXB HUB, SPD Group and client leadership to discuss long-term CX-EX and BX IT needs
