A CX and IT
partnership creating
best-in-class digital solutions

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We make IT projects
successful by helping you:

  • Manage projects more effectively

    • Utilize your budget efficiently with an optimal cost approach
    • Advance your company's strategy
    • Give your in-house IT team the support it needs to succeed
  • Execute projects quicker and cheaper

    • Reach time-based goals that are out of reach with current resourcing
    • Execute quickly on market opportunities and strategic priorities
    • Prove yourself as an agile, cutting-edge team
  • Avoid unnecessary complexity

    • Work outside of complex legacy systems and operational complexity
    • Have a partner for IT management challenges
  • Access world-class CX & IT talents with a turnkey model

    • Onboard IT talent more quickly and on budget
    • Maximize IT talent impact with less bureaucracy
    • Find IT talent that you don't have in-house

Our partnership combines
world-class CX advisory and IT talent

  • CXB logo

    Audit, assessment, and implementation of customer and employee experience solutions, with a focus on creating the perfect balance between Human and Digital service via:

    • Listening (workshop and internal focus groups/interviews) and diagnosis
    • Analysis of the voice of the customer / employee
    • Definition of KPIs and priorities based on deep understanding of the business
    • Collaboration and Co-construction with the client
  • SPD-Group logo

    Research, technology consulting and software product development services, delivering your product on time and within budget via:

    • Managed product: Full-cycle product development. From idea validation and wireframing to implementation and support
    • Managed / extended team: A managed team of proactive domain experts will deliver your project on time and within budget
    • Managed services: The whole range of services including R&D, Platforms Development or Migration and Data Integration

What our work looks like in the real world

  • CXB HUB

    Case:

    Water, Waste and Energy management Global company present in 45 countries

    Project

    Introduce NPS as a global performance measurement for all segments, BUs and Countries

    Results:

    • • 3 pilots under way with results in summer 2021

    Solution elements:

    • Facilitated 5 workshops with 150 CX managers
    • Designed the roll-out methodology
  • SPD-Group

    Case:

    eCommerce platform

    Project

    Software development, Post-development support, maintenance, brand-new features development/improvements

    Results:

    • • became the largest promotional e-commerce platform in the world with over 3000 media companies, including Disney, Staples, iTunes, BestBuy, Target, eBay, as customers.
    • • was acquired by Blackhawk Network (NASDAQ: HAWK), a $4B company

    Solution elements:

    • Java, SpringBoot, Hibernate, MySQL, Angular, TS
  • SPD-Group

    Case:

    Global financial data company

    Project

    Software development, Post-development support, maintenance, brand-new features development/improvements

    Results:

    • • Best Financial & Market Data Solution for 8 consecutive years and Deal of the Year winner
    • • 263+ applications/microservices developed to serve business needs
    • • 95% CAGR over 10 years
    • • Now part of MorningStar ($6B global fintech firm)

    Solution elements:

    • Java 11, Spring, Hibernate, Kotlin, TS, React, Angular, Python, Pandas, NumPy, Scikit Learn, TensorFlow, Keras, Word2Vec
  • SPD-Group

    Case:

    An all-in-one payment platform

    Project

    Software development, Post-development support, maintenance, brand-new features development/improvements

    Results:

    • • A new end-to-end omnicommerce payment solution which has grown rapidly and created a new revenue stream for Poynt.
    • • Was acquired by GoDaddy Inc. (NYSE: GDDY), Internet domain registrar and web hosting company with a market cap over $13B

    Solution elements:

    • Java, NodeJS, C, TypeScript, AWS cloud
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Our combined offering is designed to help clients from advisory to execution

We offer a variety of collaboration models to suit your needs

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Free Pilot*

  • Free
  • 1 – 2 weeks

Idea validation

Validate the technology, determine the viability of a specific business usе cases

POC development

Receive faster market feedback and test your ideas thanks to proven prototyping techniques

Team size: 2-3 people

Custom software
development

  • £75k – 500k +
  • 12 weeks – 1 year

Focused support for long-term, technical IT projects

Managed product

Full-cycle product development: from idea validation and wireframing to implementation and support

Team size: 5-7+ people

Custom software development and technology consulting

  • £500k +
  • 1 – 5 years +

Managed/extended team, managed services

A managed team of proactive domain experts with a whole range of services including RnD, Platforms Development or Migration and Data Integration

Team size: 10-100+ people

Join other senior European and US executives who have gained tremendous value from working with us

”Their professional communication style makes them stand out.

The team at SPD-Group exceeds expectations. They're a skilled group of detail-oriented workers. Customers can expect a team that provides helpful suggestions to better their clients.”

Steve Carver, Founder & CEO, Home Hub

“Working with CXB HUB was like a puzzle where everyone was completing the others. I felt that I was really coached”

Leroy Merlin

”Their developers and management staff are highly talented and very professional.

SPD Group successfully executed on several software projects for us. Working with SPD felt like we were working with an internal team. They are always accessible any time of the day and very flexible in providing support to our users who are globally distributed. The technical acumen of SPD developers has been top notch. SPD management have always been very responsive in hiring additional developers for us on short notice which helped us deliver quickly on several projects.”

Head of Technology, Leading provider of independent investment research.

”They’re transparent with prices and deliver within budget.

SPD-Group has done a great job of maintaining the lifeblood of their codes. Their dedicated team acts as an extension of the partner's company. Responsibility and a committed long-term partnership are two hallmarks of their work.”

Alex Samano, Co-Founder & CEO, Life Dreams Inc.

“I would not have been able to build this business without SPD.”

Prashant Nedungadi, Founder & CEO at Nimblecommerce.com

Current clients

  • Engageli
  • Earthdefine
  • Fundomate
  • Homehub
  • Touchbistro
  • Sadif
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  • TalentSuite
  • Eurotunnel

The Leadership Team

  • Alexis Grabar

    ALEXIS GRABAR

    Co-Founder and Executive President
    Tech and Innovation CX Lead

    15 years
    Entrepreneurship with 5 start ups
    created/managed and 2 sold

    5 years + of customer and employee experience projects
    • • 10 years with Airbus Group in Sales & Marketing & Strategy
    • • 30+ reference with international brands as a Strategic Management Consultant
    • • GEM Alumni, HEC MBA Paris and Fletcher School of Law and Diplomacy
  • Alex Sadovsky

    ALEX SADOVSKY

    Co-Founder & Co-CEO of SPD-Group

    16+ years
    Experience in the IT industry

    • • Development of the worldwide known products from scratch
    • • Delivery Management
    • • Building a leading software development company
    • • English, Russian
  • Claire Bonniol

    CLAIRE BONNIOL

    Managing Director & Co-Founder
    HR and EX lead

    15+ years
    Customer and employee experience managing successful projects

    • • 8 years of entrepreneurship with Academie du Service and then CXB HUB
    • • 10 years with Accor Hotels Group in HR, Training and Innovation
    • • 50 + reference with international brands
    • • College of Europe, MBA Celsa La Sorbonne, UCO
    • • French, English, German
  • Aresh Alamir

    ARESH ALAMIR

    Advisor-Expert in Marketing, CX-EX Innovation

    19 years
    with food retail leader Auchan Russia, including 12 in executive positions: CMO, CIO

    • • Paris Institute for Political Studies, postgraduate in International Commerce, Next MBA
    • • Lives in Moscow
    • • Speaks French, Russian, English, German

The Consultant and Expert Team

  • Dmitry Kuriatnyk

    DMITRY KURIATNYK

    Head of R&D

    10+ years
    years of experience in IT

    • • Researching and defining opportunities to develop a robust pipeline of product development projects
    • • Monitoring teams` researching and prototyping on new solutions related to innovative industries
    • • R&D management
    • • New solution design and development
  • Andrew Cole

    ANDREW COLE

    Tech and Innovation consultant

    5 years
    Strategy consulting and entrepreneurship

    • • Management consultant with 1.5 years at Innosight, leading innovation strategy consultancy. engagements in a number of industries, including financial services, medical devices, and biotechnology
    • • Degrees in international relations, economics, and political science from NYU and LSE
    • • English, Spanish, French, Portuguese
  • Flavio Cimbalo

    FLAVIO CIMBALO

    Senior Consultant, Italy
    CX and Customer voice lead

    15+ years
    customer and marketing research in an industrial B2B international distribution company

    • • Goal oriented, data driven and customer centric
    • • 2 years entrepreneurship
    • • Solutions according to both customers need and market situation
    • • 7 years + experience in managing people and complex projects
    • • Competitive intelligence, digital, qualitative and quantitative approaches
    • • Advisor for CXB HUB since July 2017
  • Alexander Matytsine Flavio Cimbalo

    ALEXANDER MATYTSINE

    CX and Tech Project Manager

    8 years
    Project management and consulting

    • • 5 years with the Arnest Group
    • • MBA Institute with course work at Harvard and MIT
    • • Project Manager and CXB HUB consultant since December 2017
    • • English, French, Russian

Next steps

  • 1

    Validate: Discuss our V1 hypothesis of your needs and answer your questions

  • 2

    Define: Articulate 1-2 week complimentary pilot project based on your CX-EX and BX IT needs

  • 3

    Deliver pilot project: CXB HUB, SPD Group and client Tech team to discuss collaboration model and execute the pilot project

  • 4

    Make sustainable: CXB HUB, SPD Group and client leadership to discuss long-term CX-EX and BX IT needs